Return & Exchange Policy

Before requesting a return, exchange, or refund, we invite you to understand the nature of our products.

• Every Sridha Silk creation is handwoven and often one of a kind.
• Our fabrics are pure, delicate, and crafted with exceptional attention to detail.
• Many orders include custom finishes such as tassels, fall pico, or stitching, prepared specifically for you.

Given the artisanal and often customized nature of our products, returns, exchanges, or refunds can only be considered if:

• The product delivered does not match the item confirmed in your order; or
• The product has a genuine manufacturing or quality defect.

In such cases, please write to us at sridhasilk@gmail.com within 48 hours of delivery, along with your order details and supporting videos.

Upon review, we will arrange an appropriate resolution.

We do not accept returns, exchanges, or refunds under any other circumstances. Customers are requested to carefully review product details, colours, quantities, and customization requirements before placing an order.

Given the handcrafted nature of our products, Sridha Silk reserves the right to review each request and determine the appropriate resolution.

To facilitate the review of any return, exchange, or replacement request, an unedited unboxing video of the parcel is required. The video must clearly capture the opening of the package and the reported issue.

In the unlikely event that a returned product does not meet our quality standards upon inspection, the item will be re-shipped to you at no additional cost. Please note that in such cases, the product will not be eligible for a refund, exchange, or replacement.

For Cancellation

• You may request a cancellation before your order is dispatched.
• The cancelled amount will be issued as store credit, redeemable on future purchases
• If you prefer a refund to your bank/card, payment gateway, or bank charges will be deducted before processing

To Return

Returns are accepted only in the following situations: 

• A genuine manufacturing or quality defect
• Incorrect product received

 

Note: Given the handcrafted nature of our textiles, slight variations in weave, colour, texture, or motif may occur and should be regarded as part of the unique character and beauty of the piece.

How to Request a Return?

• Email us at (our help mail address)
• Requests must be made within 48 hours of receiving the order
• Requests raised after 48 hours will not be considered

If your parcel appears tampered with, damaged, or unsealed, we recommend not accepting the delivery. Please contact us immediately via email.
For damaged products, please share:

• Clear photos and Video of the product
• Video of the outer packaging is must to be shared

All return requests are reviewed within 5 working days. Once approved, the product must be sent back:

• In its original packaging
• With the original bill
• With all tags intact
• Within 5 days of approval

Returns that do not meet these conditions may not be accepted.

Refunds are initiated within 7 working days after the returned item is received and inspected

You may choose refund to the original debit/credit card

Return shipping charges and applicable stocking fees are the customer’s responsibility

Bank and payment gateway processing times may vary and are beyond our control

To Exchange

Exchanges will only be considered if:

• You receive an incorrect product.
• The product is damaged during transit.
• The product has a genuine manufacturing defect.

Any exchange request must be raised within 48 hours of delivery, along with photographs and order details.

The product must be unused, unwashed, and returned with its original tags and packaging.

Once approved, our team will assist you with the exchange process.

For International Orders

• Customs duties and taxes (both incoming and outgoing) are to be borne by the customer
• Two-way shipping charges apply for overseas exchanges

Sridha Silk reserves the right to decline exchange requests that do not meet the above conditions.

 

Thank you for choosing Sridha Silk and carrying a piece of our heritage with you.

We look forward to serving you again.