Product
Q. Are all Sridha Silk creations authentic?
Yes. Every Sridha Silk creation is thoughtfully curated for its authenticity, craftsmanship, and quality.
Q. Are your sarees handwoven?
Many of our sarees are handwoven and handcrafted by skilled artisans. Product-specific details are mentioned on each product page.
Q. Will the colour of the saree exactly match the images shown on the website?
We make every effort to display our products as accurately as possible. However, slight variations in colour may occur due to lighting, photography, and individual screen settings.
Q. Do you offer customisations?
Select products may be offered with custom finishes such as fall pico, tassels, or stitching. Wherever applicable, these details will be mentioned on the respective product page.
Q. Do you offer corporate gifting services?
Yes. We offer curated corporate gifting solutions. Please call us on +91 9311444799 or write to us at sridhasilk@gmail.com, and our team will be happy to assist you.
Q. Do you offer wedding gifting services?
Yes. We offer thoughtfully curated wedding gifting options. Please call us on +91 9311444799 or write to us at sridhasilk@gmail.com, and our team will be happy to assist you.
Ordering
Q. How do I get in touch with you?
You can reach us by calling +91 9311444799 between 10:00 AM and 7:00 PM (IST) or write to us at sridhasilk@gmail.com. Our team will be happy to assist you.
Q. Can I place an order over the phone?
Yes. You may place an order over the phone. Our team will be happy to assist you on +91 9311444799 between 10:00 AM and 7:00 PM (IST).
Q. Do I need to set up an account to place an order?
No. You do not need to create an account to place an order. You can conveniently check out as a guest.
Q. How can I track my online order?
Once your order has been dispatched, tracking details will be shared with you via email. You can use the tracking link to monitor the status of your shipment.
Shipping & Delivery
Q. Where do you ship?
We offer worldwide shipping. For international orders, any customs duties, import taxes, VAT, or other local charges imposed by the destination country are the responsibility of the recipient and must be paid upon delivery.
Q. What is Sridha Silk's Shipping Policy?
Please refer to our Shipping Policy for complete details on shipping timelines, charges, and delivery information.
Q. What payment methods do you accept?
For domestic orders, we accept major Credit & Debit Cards, Net Banking, UPI, and Wallets.
For international orders, we accept Visa, Mastercard, and American Express.
Q. Do the prices on the website include taxes?
Yes. All prices displayed on our website are inclusive of applicable taxes within India.
For international orders, customs duties, import taxes, VAT, and other local charges, if applicable, are over and above the order value and must be paid by the recipient upon delivery.
Q. Do you offer Cash on Delivery (COD)?
No. Cash on Delivery (COD) is currently not available.
Q. What is the estimated delivery time?
International orders are typically delivered within 15 business days from the date of dispatch, subject to customs clearance and courier timelines.
Q. If I have placed two separate orders, can they be combined?
Unfortunately, once an order has been placed, we are unable to combine multiple orders. Shipping charges, where applicable, will apply to each order separately.
Q. Can I modify the shipping address after placing my order?
To ensure timely processing, we request customers to verify their shipping details before placing an order. As a general policy, shipping addresses cannot be modified once an order is confirmed.
However, for domestic orders only, we may be able to assist with an address change if the request is received before dispatch. Once the order has been shipped, the delivery address cannot be changed. You may email us with your request and the updated address, and our team will review and assist you wherever possible.
Q. Can I place a single order for delivery to multiple addresses?
No. A separate order must be placed for each delivery address.
Q. Who is responsible for customs duties and local taxes on international orders?
The recipient is responsible for complying with the import regulations of the destination country, including the payment of any customs duties, import taxes, VAT, or other applicable local charges upon delivery.
Returns & Exchanges
Q. What is your Return & Exchange Policy?
Returns and exchanges are considered only in cases where:
- You receive an incorrect product.
- The product has a genuine manufacturing or quality defect.
Please refer to our Refund, Return & Exchange Policy for complete details.
Q. How do I cancel an order that I have placed?
You may request a cancellation by emailing us at sridhasilk@gmail.com or calling us on +91 9311444799 before your order is dispatched.
If your order has already been dispatched, it cannot be cancelled.
Q. Where should I send my return or exchange?
For online purchases, all approved returns and exchanges should be sent to the Sridha Silk Corporate Office, New Delhi, India.
Q. Which products are not eligible for return?
Returns are accepted only if:
- You receive an incorrect product; or
- The product has a genuine manufacturing or quality defect.
As each Sridha Silk creation is handcrafted, slight variations in weave, colour, texture, or motif are a natural characteristic of the product and should not be considered defects.
Products returned must be unused, unwashed, with all original tags, packaging, and invoice intact. Returns that do not meet these conditions may not be accepted.
Q. Which products are eligible for exchange?
Exchanges are considered only if:
- You receive an incorrect product.
- The product is damaged during transit.
- The product has a genuine manufacturing defect.
The product must be unused, unwashed, and returned with its original tags and packaging.
Q. How do I place a return request?
If you believe your product is eligible for return, please email us at [Email Address] within 48 hours of receiving your order.
Please include:
- Your order details.
- Clear photographs of the product.
- An unedited unboxing video clearly showing the opening of the parcel and the reported issue.
Please do not send the product back until your request has been reviewed and approved by our team.
Q. Why has my return or refund request been put on hold?
Every return request is carefully reviewed after the returned product is received. If additional information or verification is required, the request may remain on hold until the review is completed.
Q. How long will it take to receive my refund?
Once your return request has been approved and the product has been received and inspected, refunds will be initiated within 7 working days.
Refunds will be processed to the original payment method. Bank and payment gateway processing timelines may vary.
Q. Why has my return request been declined?
Return requests may be declined if they do not meet the conditions outlined in our Refund, Return & Exchange Policy, or if the reported concern is found to be inconsistent with our review.
Q. Why has my returned product been re-shipped?
Every returned product undergoes a quality assessment upon receipt. If the product is found to meet our quality standards, it will be re-shipped to you at no additional cost. Such cases will not be eligible for a refund, exchange, or replacement.
Q. Who is responsible for return shipping charges?
Return shipping charges and applicable customs duties, wherever applicable, are to be borne by the customer.
Cancellations & Modifications
Q. What is Sridha Silk's Cancellation Policy?
Cancellation requests are accepted only before an order has been dispatched.
You may choose to receive the cancelled amount as Sridha Wallet credit, redeemable on future purchases, or as a refund to your original payment method.
Q. How do I cancel an order that I have placed?
You may request a cancellation by emailing us at sridhasilk@gmail.com along with your order details and the reason for cancellation.
Cancellation requests can only be accommodated before the order has been dispatched.
Q. Can I modify the shipping address after placing my order?
To ensure timely processing, we request customers to verify their shipping details before placing an order. As a general policy, shipping addresses cannot be modified once an order is confirmed.
However, for domestic orders only, we may be able to assist with an address change if the request is received before dispatch. Once the order has been shipped, the delivery address cannot be changed. You may email us with your request and the updated address, and our team will review and assist you wherever possible.
Q. Can I cancel one or more items from a bulk order?
Yes. You may request cancellation of one or more items from a bulk order, provided the order has not been processed. Please email us with your order details, and our team will be happy to assist you.
Q. I have cancelled my order. When will I receive my refund?
If your cancellation request is approved, you may choose to receive the amount as Sridha Wallet credit or as a refund to your original payment method.
Since refunds are processed within the standard banking timelines; processing timelines may vary depending on your bank or payment provider.
Q. Will I receive a full refund if I cancel my order?
Yes. The order value, including applicable taxes, will be refunded. However, any applicable bank or payment gateway charges will be deducted before the refund is processed.